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卡梅隆家园

自2016年以来,卡梅隆家庭有信任的MoneyPenny,让他们专注于建立令人惊叹的米德兰德的新发展。

提供优质服务一直是Cameron Homes的优先考虑,这就是为什么他们确保每个客户呼叫都得到回答。在这部电影中,它经理Joshua Allen在MoneyPenny的支持之前与我们聊致我们经常面临的挑战,以及我们现在为其业务带来的主要利益。

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我的名字是Joshua Allen,我在Cameron Homes工作,我是IT经理。

来自Cameron Homes的Joshua访问了MoneyPenny HQ,分享了我们支持的挑战。

The business has been growing quite a lot over the last couple of years and we’re having an increased volume of calls coming in. Whereas previously we’d had a call group and one of several people answered it, those people were having more and more to do day to day and we needed somebody to take the initial call and make sure the calls went to the right places, and that was why we looked to use Moneypenny.

我们让客户致电我们的总部号码,因为他们想询问一个关于发展的房子,或者因为他们想要提出投诉,并且很重要的是那些呼叫是以正确的方式处理的。如果你正在忙于做其他事情,那么在手机上很难在电话上,如果你很忙,那就带着你想要做的事情。Our sales offices are often only manned by one person and then obviously they can only take one call at a time, or if somebody comes in and they want to look round the show home, then you’re not answering your phone and from a customer’s point of view, it’s just nice to be able to reach somebody the first time you try to. Obviously each lead is potentially a purchaser, that’s what you want them to be, and it’s important that we don’t let those people slip through the cracks because we weren’t able to answer a call or we weren’t able to get back to them soon enough.

您对其他业务的思考使用MoneyPenny会提供什么建议?

我会给予的建议只是为了给它一个去,给它一个尝试,看看它是如何解决的,并了解人们之后的对它的感受,因为我们在推出时发现的是我们在the end of our initial period, people didn’t want to lose it as a service, they were like ‘well we’re finding that it’s really beneficial for us’, so you know, give it a try and see how it works out.

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